Get branded company.help.center
Introducing AI search and AI chat. Help your customers resolve issues themselves instantly.
You can easily improve answers by adding more information.
Companies started using Help.center are loving it ❤️
"The app is super well-made and has been nothing but a pleasure to use."
Malte Prüser
Founder, Krater.ai
"Help.center is incredibly easy to use, with all the features you want and none of the clutter.
The design of both the backend and the knowledge base itself makes it easy to incorporate for our entire product ecosystem.
The smart search allows our users to almost immediately find the answer they're looking for!"
Travis B. Mitchell
travisbmitchell.com
"I am extremely happy with this product and its features.
The help center provided by Help.center is incredibly user-friendly, minimalistic, and easy to navigate.
It has simplified our organisation's support process, and we are planning to use it extensively."
Ekansh
Head of Engineering, Eden care
"Help.center made my job easy. Repetitive questions are now handled by the AI and I am concentrating on issues that absolutely requires my attention."
Sibel Şengül
Customer support, Micro.company
Import Intercom, Freshdesk or Zendesk articles in less than a minute.
Disclaimer: Demo chat can only be trained on a maximum of 100 pages from your help center and the replies may not be accurate.
The AI requires no initial setup time. Each time you add or modify an article, it becomes better automatically.
AI builds it's knowledge using:
Help center articlesCustom FAQsExternal websites
No matter how many and which language customers ask you questions,
Give them same level of support.
Provide customer support around the clock even when your support agents are asleep or on vacation.
Enjoy a beautiful editor experience while creating your articles. Easily add tables, images or videos & seo data.
Forward customer support tickets to your favourite tool. Simply add your support email address under Help.center Settings.
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Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
AI is the next step towards helping customers faster. Reduce resolution times and deflect repetative support tickets.
This saves you a lot of time and money.
Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.
If you need help in importing existing support content, you can mail us at [email protected].
Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com.
Kindly mail us at [email protected] with an email request.
AI takes it’s knowledge from help articles. You can change the content of the article and it will automatically improve the answers.
Also you can see all the AI conversations inside the dashboard. You can see answers that are reported by users. It is possible to improve AI answer by giving more information. That will also instantly improve your AI.
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
Yes! We use Open AI ChatGPT to create an AI from your knowledge base. It automatically learns every help article. When a customer asks a question, it scans through all the help articles to generate the best and easy-to-understand answer for the customer.
Our servers and databases are hosted by AWS located in EU region. Your data will be processed outside of EU by open AI chatGPT if you use our AI features.
