# How to add Self Service options in Help.center?

In Help.center [http://help.center], the aim of the product is to empower the
customers to learn themselves, and we prioritize Self Service. This guide will
walk you through the key features available with AI Self Service.


OPEN SETTINGS

Go to your dashboard and click on the gear icon at the bottom left of your
screen. Under Settings > General, click on AI Self Service.



When you've opened AI Self Service, you will see the settings to turn on of turn
off different self-service touchpoints.


AI SEARCH

With AI Search, you are turning on the self-service facility that is available
in your Knowledge Base. With every search, AI Search will generate an answer
based on the help articles that are available.






AI CHATBOT

Whenever customers are interacting with the Help.center widget, there is an
option inside for customers to ask the chatbot any question they want. Here
also, the AI will generate an answer based on the Knowledge it has been trained
on.








AI EMAIL AUTO REPLY

For every incoming email ticket, we will analyze the question that is present in
the email and if an answer is available to the AI, it will try to craft an email
and send it to the customer automatically.






EMAIL SUPPORT

There is also an option to disable email support. If you turn this off, your
customers will not be able to contact you via Email Support either in the Widget
[https://support.help.center/article/1025-how-to-install-help-center-widget] or
the Knowledge Base
[https://support.help.center/article/1020-how-to-add-a-help-article].



This means the only options for them to get support will be through the AI
Search [https://support.help.center/article/1004-how-does-ai-search-work] or AI
Chatbot [https://support.help.center/article/1005-how-to-use-ai-chat-widget].