# How to improve AI knowledge to give better answers?

Improving the knowledge base of AI is crucial for enhancing its ability to
provide accurate and helpful answers. This article outlines practical steps you
can take to refine the AI's learning process and improve its response quality.


ADD ARTICLES

By adding new articles
[https://support.help.center/article/1020-how-to-add-a-help-article] to the AI's
training data, you can expand its knowledge base and make sure AI stays updated
with the latest information.





UTILIZE AI FAQS

AI FAQs are question and answer pairs which are provided to the AI to
specifically train it on certain questions. By reviewing customer support
tickets, you can see questions commonly asked and add new AI FAQs
[https://support.help.center/article/1024-what-is-an-ai-faq] for the AI to learn
from.






ANALYZE FAILED SEARCHES

Sometimes users perform searches that do not yield satisfactory answers.
Analyzing these failed searches can provide insights into gaps in the AI's
knowledge.



Navigate to analytics, and click on searches to monitor what users are searching
for and create new articles or AI FAQs specifically addressing these topics to
fill in the knowledge gaps.