# Where can I see keywords for failed searches?

In your analytics dashboard, each search performed by your customers will be
listed under searches based on the date filter in the top right corner, which
displays a specific time period.



There is a special tab called failed searches where a customer was not able to
get any answer. And under search query, you will see the keywords for failed
searches.



The table will also show two columns - Search results and AI answered for each
search query.





Search results column reflect the number of articles that showed up in your help
center for that search query.







AI answered displays AI-generated responses in your help center for each search
query.

If no answer was given, it will show an X mark.



If you click on the X mark, you will see an option to view the related ticket by
clicking on the View entire conversation button.





Actions enable quick creation of new articles or AI FAQs
[https://support.help.center/article/1024-what-is-an-ai-faq]. Click on the +Add
button see the shortcut menu to add an article or AI FAQ. This will help you to
add missing pieces of content for AI knowledge so that the next time another
customer has the same query, it will be answered by AI.