How to change my AI billing usage?

At Helpcenter, we use AI for search, the Ask feature in our widget, and automated email replies. These all share one monthly allowance of AI answers:

• Free: 50 AI answers per month

• Business: 500 AI answers per month

• Unlimited: 2,500 AI answers per month

On Business and Unlimited, you can go beyond this allowance. Each extra answer costs $0.01, and you control it on the billing page. On the Free plan, the AI stops answering once the 50 answers are used.

Set your AI usage limit

You can decide how much you want to pay for extra AI answers each month.

For example, setting your AI usage limit at $30/month gives you up to 3,000 extra AI answers every month.

Important: if you don't set a limit, the AI keeps answering after your monthly allowance runs out, and each extra answer is charged at $0.01, with no maximum. If you set a limit, the AI stops answering once your extra answers reach that amount.