Every reply your AI sends to a customer counts as one AI answer. This applies to AI search, the AI chatbot and AI email.
What counts as an answer
Widget and knowledge base search: each AI reply in the conversation counts, including greetings and "I couldn't find an answer" replies.
Email: each auto-reply that is sent counts.
A conversation with several AI replies counts as several answers.
Juno, the assistant in your dashboard, has its own monthly allowance and doesn't count towards your AI answers.
How many answers you get
Search, the widget and email all share one monthly allowance:
Free: 50 AI answers per month
Business: 500 AI answers per month
Unlimited: 2,500 AI answers per month
On Business and Unlimited, you can allow extra answers at $0.01 each from the Billing page.
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