Helpcenter has three plans: Free, Business and Unlimited. All prices are monthly. You can also see them on our pricing page.
Compare the plans
Plan | Price | AI answers per month | Extra AI answers |
|---|---|---|---|
Free | $0 | 50 | Not available |
Business | $19 per team member per month | 500 | $0.01 each |
Unlimited | $99 per month, flat | 2,500 | $0.01 each |
Free plan: $0. Includes 50 AI answers per month. When they are used up, the AI stops answering until your allowance renews. You need to upgrade to a paid plan if you need more AI usage.
Business plan: $19 per team member per month. Includes 500 AI answers per month. For example:
1 team member costs $19 per month
5 team members cost $95 per month
10 team members cost $190 per month
Unlimited plan: $99 per month, a flat price. Includes 2,500 AI answers per month.
What paid plans add
Business and Unlimited include everything in Free, plus:
Inbox and team members
AI FAQs and training AI on external websites
Integrations, custom CSS and JavaScript
Custom domain, custom sub folder and custom support email
Removing Helpcenter branding
Analytics and Actions
Juno, your AI assistant in the dashboard
Email summary
What counts as an AI answer
Every reply your AI sends to a customer counts as one answer:
Widget and knowledge base search: each AI reply in the conversation, including greetings and "I couldn't find an answer" replies.
Email: each auto-reply that is sent.
A conversation with several AI replies counts as several answers. Search, the widget and email all share one monthly allowance. See What is AI Answer? for more.
Extra AI answers
On Business and Unlimited, AI answers beyond your monthly allowance cost $0.01 each. If you don't set a limit, the AI keeps answering after your allowance runs out, with no maximum. If you set a limit, the AI stops answering once your extra answers reach that amount. You can set a limit on the Billing page. See How to change my AI billing usage? for details.
Note
You can't buy extra answers on the Free plan. You will need to upgrade to a paid plan.
Juno, the assistant in your dashboard, has its own monthly allowance and doesn't count towards your AI answers.
Upgrade or change your plan
Go to the Billing page and click Upgrade plan.
Still need help?
Contact us