Improving the knowledge base of AI is crucial for enhancing its ability to provide accurate and helpful answers. This article outlines practical steps you can take to refine the AI's learning process and improve its response quality.
Add Articles
By adding new articles to the AI's training data, you can expand its knowledge base and make sure AI stays updated with the latest information.
Utilize AI FAQs
AI FAQs are question and answer pairs which are provided to the AI to specifically train it on certain questions. By reviewing customer support tickets, you can see questions commonly asked and add new AI FAQs for the AI to learn from.
Fill gaps with Actions
Sometimes customers ask questions your help center doesn't answer yet. The Actions page groups these recurring questions and issues for you, so you can see where the AI's knowledge has gaps.
Click Actions in the left menu of your dashboard, open an action to see the conversations behind it, then create a new article or AI FAQ that answers it. Learn more in What are Actions?
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