Juno is an AI assistant built into your Helpcenter dashboard. It helps you and your team with your help center and your inbox, from writing articles to replying to customers.
Juno is available on the Business and Unlimited plans.
Ask Juno
Click Ask Juno in the top bar of your dashboard to open a chat with Juno. You'll also find Ask Juno in the article editor, so you can get help while you write.
For example, you can ask Juno to:
write an article from scratch, or polish up an existing one
turn a conversation thread into an article
draft a reply to a customer who is waiting
summarize a long conversation or search your recent conversations
find gaps in your help docs
On the Actions page, the Improve Knowledge button also uses Juno to suggest a new or updated article or AI FAQ.
Juno Skills
Skills are reusable prompts you can drop into the Juno chat, so you don't have to type the same instructions every time.
Go to Settings › Juno › Skills and click Add new.
Give the skill a short Title, for example "Draft a support reply". Juno uses the title to decide when to apply the skill. Write the prompt Juno should run under Content, then click Add.
To use a skill, type / in the Juno chat and pick it from the list.
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