Connect Stripe to see your customers' subscriptions right next to their tickets. You'll know which plan a customer is on, and whether it's active, without leaving the Inbox. When you need to refund a payment or change a subscription, one click takes you straight to that customer in Stripe.
Integrations are available on the Business and Unlimited plans.
Connect Stripe
Click the gear icon at the bottom left of your dashboard to open Settings, then click Integrations under Inbox.
On the Stripe card, click Connect.
You'll be taken to Stripe's Connect with Help.center page. Sign in to your Stripe account and allow access to connect it.
See a customer's subscription
Open any ticket in your Inbox. If the customer's email matches a customer in Stripe, a Stripe section appears in the Details side panel of the conversation. For each subscription, you'll see:
the plan name, for example "Lite Monthly"
its status, for example Active
the price and billing period, for example "$19.00/month"
when the subscription was created
If the email doesn't match a customer in Stripe, the Stripe section doesn't appear.
Refund or cancel a subscription
In the Stripe section, click View Customer. This opens that customer's page in your Stripe dashboard, so you don't have to search for them. From there you can manage their subscription, for example refund a payment, change the plan or cancel it.
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