Every help center includes a Contact Us section. Here customers can fill in their details, write a detailed message and attach up to 3 images (PNG, JPG or GIF, up to 10 MB each).
Questions submitted via the contact form are directed to the Inbox inside the Helpcenter dashboard.
Note
Inbox is a paid feature. You will not be able to see these messages unless you are subscribed to the Business or Unlimited plan.
If you would do not want to use the Inbox provided by Helpcenter, then you may do the following steps:
Disable Email Support: Go to Settings, click on AI Self Service and then turn off the toggle switch for Email support. This will turn off all ways for the customer to contact you on the knowledgebase via email.
Point Contact us to an External Form: Go to Settings click on Knowledge Base. Under the Design tab, change the Contact us link in the header and the URL it directs to any external link you want to.
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