Notifications & email summary

Helpcenter can tell you when something happens in your help center, and send you a regular summary by email.

Open notification settings

Go to Settings › General › Notifications.

Choose what to be notified about

You can be notified when:

• A conversation is assigned to you

• You are mentioned in a discussion

• A customer replies on your conversation

• A new email conversation arrives

Choose where notifications go

For each event, tick one or more channels:

• Mobile: push notifications on the Helpcenter iPhone app

• Email: an email to your account address

• Slack: a message in Slack. To use it, connect Slack first in Settings › Inbox › Integrations.

Email summary

The email summary gives you an overview of support activity and suggested actions in your help center. Under Send email summary, choose how often you get it: Never, Weekly or Monthly.

Note

The email summary is available on the Business and Unlimited plans.