Help.center for Slack Instant Slack alerts for new tickets, replies, and team mentions - right where your team works.
Get real-time Slack alerts for new tickets, customer replies, and team mentions. Respond faster without switching tabs.
New ticket alerts in your channel Reply notifications for assigned agents Internal discussion mentions
Get notified Every ticket, reply, and mention lands in Slack automatically.
A customer submits a ticket and your Slack channel gets an instant alert with the subject, customer name, and a direct link.
When a customer responds to an assigned ticket, the responsible agent gets a direct Slack mention so they can follow up immediately.
Internal discussions on tickets notify relevant team members in Slack, keeping everyone aligned without leaving their workspace.
Sign in at dashboard.help.center.
Navigate to Settings → Inbox → Integrations → Slack.
Click Connect, authorize in Slack, and pick your workspace.
Map each Help.center agent to their Slack account so reply notifications reach the right person.
Notifications start flowing. No further config needed.
Agents see customer messages the moment they arrive. No more checking the dashboard every few minutes.
Your team already lives in Slack. Notifications show up right where they work, with a link to respond.
Discussion alerts keep the whole team aligned on tricky tickets. No one gets left out of the loop.
Every new ticket and customer reply triggers an alert. Nothing falls through the cracks.
The integration sends three types of notifications: new ticket alerts when a customer creates a support request, reply notifications when a customer responds to an existing conversation, and discussion mentions when a teammate tags someone in an internal note on a ticket.
Yes. During setup you select the Slack channel where notifications should be posted. You can change this at any time from Settings in the Help.center dashboard. Many teams create a dedicated #support-tickets channel.
Not yet. Currently the integration is notification-only. Each notification includes a direct link to the conversation in the Help.center dashboard where you can reply. Replying from Slack is on our roadmap.
Yes. The Slack integration is included on all Help.center plans at no extra cost, including the free tier. There are no per-notification fees or usage limits.
Only the information needed for notifications is sent to Slack: the ticket subject, the customer's name, a short preview of the message, and a link back to the dashboard. No passwords, payment details, or full conversation histories are shared.
By using Help.center for Slack, you agree to our Privacy Policy and Terms and Conditions. For questions about data handling, contact us at [email protected].
