Get real-time customer support notifications directly in Slack. Stay on top of new tickets, customer replies, and discussions without leaving your workspace.
Help.center for Slack connects your customer support inbox with your Slack workspace. Support agents receive instant notifications in Slack whenever customers interact with your help center, making it easy to respond quickly without switching between tools.
Get notified in Slack the moment a customer creates a new support ticket. Never miss an incoming request again.
When a customer replies to an assigned ticket, the linked agent gets a Slack notification instantly so they can follow up promptly.
Stay informed about internal discussions related to support tickets. Collaborate with your team directly from Slack.
Help.center sends targeted notifications to your Slack workspace based on support activity. Here is exactly what triggers messages in Slack:
When a customer submits a new support ticket through your help center, a notification is sent to your configured Slack channel. The notification includes the customer name, ticket subject, and a direct link to the ticket in your Help.center inbox.
When a customer responds to a ticket that has been assigned to an agent, the linked Slack user receives a direct notification. This ensures the responsible agent is immediately aware and can respond without delay.
Internal discussions on tickets trigger notifications to relevant team members in Slack, keeping everyone in the loop and enabling faster collaboration on customer issues.
Follow these steps to connect your Help.center workspace with Slack:
Sign in to your Help.center dashboard at dashboard.help.center. If you don't have an account, you can create one for free.
Go to Settings → Inbox → Integrations → Slack. This is where you will find the option to connect your Slack workspace.
Click the "Add to Slack" button. You will be redirected to Slack to authorize the app. Select the Slack workspace you want to connect and approve the requested permissions.
After connecting, link each Help.center support agent to their corresponding Slack user. This ensures that ticket assignment notifications are sent to the correct person in Slack.
Once set up, your team will start receiving real-time Slack notifications for new tickets, customer replies on assigned tickets, and discussion updates. No further configuration is needed.
Agents see customer messages in real time within Slack, reducing the time it takes to acknowledge and respond to support requests.
Your team already works in Slack. Notifications appear right where they are, so agents can quickly jump to the Help.center inbox when needed.
Discussion notifications in Slack keep the entire support team aligned. Collaborate on tickets and share context without extra effort.
With instant Slack alerts for every new ticket and customer reply, your team stays on top of every customer interaction.
Get started in minutes. Log in to your Help.center dashboard and connect Slack from Settings → Inbox → Integrations → Slack.
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